Refund Policy

At TCL Official Store, we want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below:

1. Eligibility for Refunds:
   • Refunds are only applicable to products that are unused and unopened.
   • Opened products are not eligible for refunds under any circumstances. This is to ensure the quality and safety of all items for resale.
2. Return Window:
   • You may request a return within 7 days of purchase for unused and unopened items.
3. Proof of Purchase:
   • A valid receipt or order confirmation is required for all returns.
4. Condition of Returned Items:
   • Returned items must be in their original, unopened packaging with all accessories and documentation intact. If the item has been opened or used, it will not be eligible for a refund.
5. Refund Process:
   • Refunds will be processed to the original payment method within 7 business days once the returned product is inspected and approved.
6. Damaged or Defective Products:
   • If the product is damaged or defective upon receipt, please contact us immediately. We will provide a replacement or a refund depending on availability and the situation.
7. Non-Refundable Products:
   • Certain items, such as Remotes, are non-refundable regardless of the condition.
8. Shipping Costs:
   • Shipping costs are non-refundable unless the return is due to a defect or error on our part.

By shopping with us, you agree to this refund policy. If you have any questions or need assistance, please contact our customer service team.